Frequently Asked Questions
Find answers to common questions about our jewelry and services
What materials are used in Louise Carter Jewelry?
We use premium materials including 14k and 18k gold plating over sterling silver, as well as ethically sourced gemstones and high-grade cubic zirconia.
Does your jewelry tarnish?
Our jewelry is finished with a protective anti-tarnish coating. To maintain its brilliance, we recommend avoiding contact with water, perfumes, and harsh chemicals.
Is your jewelry hypoallergenic?
Yes, all Louise Carter pieces are lead and nickel-free, making them safe for sensitive skin.
How should I clean my jewelry?
Gently wipe your pieces with a soft, lint-free cloth. Avoid using abrasive cleaners or ultrasonic cleaners which may damage delicate stones.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message at checkout, and we will include a hand-written card with your elegantly packaged gift.
Do you offer a warranty on your products?
We offer a 12-month warranty covering any manufacturing defects from the date of purchase.